ABOUT RED BOX RECORDERS
Red Box Recorders is a voice and data recording solutions provider that serves the needs Contact Centers, Financial Compliance organizations, Public Safety, and governments. Red Box’s solutions are advanced and robust, but with a focus on flexibility, they remain easy to use. Recording and analyzing voice and data communications is crucial to understanding customer and employee behavior and reacting accordingly. Red Box’s Quantify solutions allow users to capture, authenticate, analyze, and evaluate multi-channel communication, helping improve productivity and efficiency as well as achieve regulatory compliance.
With over 20 years in the industry, Red Box is committed to continuous research and development and has forged a reputation for developing unique, high-quality software. Red Box designs its solutions in-house to be scalable for businesses of all sizes, and flexible to respond to evolving regulations, challenges, and needs. For more information, visit www.redboxrecorders.com.
WILMAC & RED BOX PARTNERSHIP
Red Box’s flexible, secure, and resilient recording solutions address regulatory needs and take the headache of out of compliance. Partnered with Wilmac, our customers can avoid non-compliance and fines by capturing voice and data communications for record keeping, investigations, Quality Monitoring, and more. Red Box’s capture and replay functionality, Workforce Optimization options, compliance recording solutions, and incident reconstruction and auditing solutions help our customers, regardless of their organizational size, to remain compliant and efficient.
Tags: Compliance, Contact Center, Financial Compliance, Public Safety, Quality Monitoring, Quantify, Red Box Recorders, Workforce Optimization