The requirements and needs of Public Safety and Security communication centers vary from center to center and often have unique needs that go unmet by their Call Recording technologies, especially when the systems in place are old or outdated. Wilmac’s Communication Center Operational Assessment was designed to ensure that our Public Safety customers have the right training, equipment, and processes in place to meet their Incident Information Management and quality goals.
During this assessment, we focus on the people, processes, and technology that make up your organization’s operations. We take time to understand your current state and end goals through interviews and a comprehensive assessment of your processes and existing technology.
We provide customized, vendor-agnostic recommendations based on the assessment and suggested an action plan to ensure your success. Wilmac offers its Communication Center Operational Assessment as a consulting service to help your organization reach its goals.
Our thorough Operational Assessment, conducted by industry-leading Subject Matter Experts (SMEs), can uncover gaps and improvement opportunities specific to your organization, technology, and processes. Contact us today for more information.
Tags: Consulting Services, Operational Assessment, Public Safety, Service