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SOLUTIONS

Professional Services

Project Management

Once a Purchase Agreement is signed, the Project Management Team takes over. Wilmac's Project Management Team is made up of knowledgeable professionals, whose goal is to insure the proper implementation of your NICE system. The Project Manager oversees the whole operation, and is responsible for insuring that a productive atmosphere is established and maintained. Sales Engineers help design the system through site visits with you, and the system is staged at Wilmac before final installation at your site.

Implementation

Wilmac's authorized service technicians provide expert implementation to assure that every solution is properly configured and enabled as part of the operating environment. This professional service is an integral part of every solution, and helps create an effective working relationship in which your expectations are always met and exceeded. After final system checks and testing, our team trains customers to guarantee that the solution is understood and efficiently utilized.

Training

Training is a critical part of the project cycle, and is customized for each customer's environment depending on the complexity and scope of the deployment. We offer many different learning paths, and training engagements can include classroom and hands-on system training on location. The training agenda typically includes the following training sessions:

• Navigation and User Interface
• System Tools
• Support and Maintenance
• Operational Best Practices

To get the most from your solution, system users must be prepared to manage and operate their system. Our Project Manager reviews different training options at the outset of the project to assure that training can be scheduled for the right people at the appropriate time in the project.