PCI: Ensuring Your Call Recording Systems Are Compliant
September 24, 2015 - 1 PM EST
The PCI Data Security Standard (DSS) version 3.0 has been in practice for a couple years now, yet approximately 41% of Contact Centers are currently non-compliant. Is your organization compliant with these new regulations?
Noncompliance with these standards leaves organizations vulnerable to fines, legal fees, and potential loss of business. If your Contact Center accepts credit card information over the phone, your call recording systems are in scope for PCI DSS. When evaluating your systems for compliance you need to apply the same rigorous evaluation of things like network security, data retention, access control, and audit trails, and all other DSS requirements.
The importance of remaining compliant cannot be over emphasized: fraud is on the rise, call recording can increase the risk of noncompliance, and credit card providers can cease your operation from accepting payment.
The risks and challenges relative to call recording and PCI compliance are unique and can be confusing – our webinar will clarify the requirements and regulations, address the specific impact it has on your call recording, and discuss solutions to ensure your organization is compliant. As Contact Center Subject Matter Experts, we know the requirements around processing, storing, and transmitting credit card information, and how to ensure your call and screen recording systems are compliant.