Tracer is OAISYS’s leading Call Recording and interaction management solution, designed to fit the needs of Contact Centers. With the Tracer Contact Center recording and Quality Assurance solution, Call Recordings become a vital part of developing highly effective compliance, process, and risk management programs. Tracer call monitoring functionality ensures phone-based interactions are readily available for dispute resolution and transaction verification.

OAISYS Tracer Capabilities and Benefits:

  • OAISYS Portable Voice Document (PVD) technology, provides a highly secure means of reviewing, sharing, and adding notes to Call Recordings
  • Intuitive user interface with call visualization simplifies Call Recording review and Quality Monitoring
  • Effortless organization and search capabilities allows for a targeted Call Recording to be retrieved within seconds
  • Integrated live monitoring and automatic call monitoring allows real-time agent coaching and agent development
  • Customizable agent evaluations and powerful quality reporting allows Call Centers to proactively monitor, manage, and optimize workforce performance
  • Optional screen recording capabilities enables a more complete picture of Call Center agent activity

OAISYS Tracer is much more than just a simple call logger or call recorder. Tracer Call Center management software provides robust, enterprise-class call recording, agent evaluation, and Quality Assurance functionality for your Contact Center.

Tags: Contact Center, OAISYS, Tracer, Workforce Optimization

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