NICE Uptivity

The new NICE Uptivity Workforce Optimization (WFO) suite provides a complete, modular, WFO solutions that was designed specifically for small and midsize companies.

Uptivity allows SMBs to get started quickly with a simple, modern, and intuitive interface, that allows for adding users and functionality as they grow. With NICE Uptivity, the on-premises deployment is easily expandable, and features a clear growth path to ensure that investments are protected in the future.

NICE Uptivity Capabilities and Benefits:

  • Fast deployment and rapid configuration
  • Consistent User interface/User Experience (UI/UX) design minimize training needs
  • Workforce Management, satisfaction and customer surveys, and Performance Management available
  • Interaction recording is PCI-DSS compliant
  • Delivers a consistent, personalized user experience across all modules
  • Nexidia Speech Analytics allows for advanced analytics capabilities
  • Robust Quality Management features coaching and learning tools
  • A low Total Cost of Ownership
  • Scalable and modular to make adding functionality easy
  • Supports multiple Contact Centers, including at-home agents
  • Supports a variety of telephony infrastructures including Cisco, Avaya, ShoreTel, Mitel, and others
  • Design focuses on ease-of-use

With NICE Uptivity, Contact Centers have access to an agile Workforce Optimization (WFO) product suite from NICE that was designed and priced specifically for the unique needs of mid-size markets.  

Tags: Contact Center, NICE, NICE Uptivity, PCI-DSS, Performance Management, Quality Management, Speech Analytics, Total Cost of Ownership, Workforce Management, Workforce Optimization

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