The new NICE Uptivity Workforce Optimization (WFO) suite provides a complete, modular, WFO solutions that was designed specifically for small and midsize companies.
Uptivity allows SMBs to get started quickly with a simple, modern, and intuitive interface, that allows for adding users and functionality as they grow. With NICE Uptivity, the on-premises deployment is easily expandable, and features a clear growth path to ensure that investments are protected in the future.
NICE Uptivity Capabilities and Benefits:
- Fast deployment and rapid configuration
- Consistent User interface/User Experience (UI/UX) design minimize training needs
- Workforce Management, satisfaction and customer surveys, and Performance Management available
- Interaction recording is PCI-DSS compliant
- Delivers a consistent, personalized user experience across all modules
- Nexidia Speech Analytics allows for advanced analytics capabilities
- Robust Quality Management features coaching and learning tools
- A low Total Cost of Ownership
- Scalable and modular to make adding functionality easy
- Supports multiple Contact Centers, including at-home agents
- Supports a variety of telephony infrastructures including Cisco, Avaya, ShoreTel, Mitel, and others
- Design focuses on ease-of-use
With NICE Uptivity, Contact Centers have access to an agile Workforce Optimization (WFO) product suite from NICE that was designed and priced specifically for the unique needs of mid-size markets.
Tags: Contact Center, NICE, NICE Uptivity, PCI-DSS, Performance Management, Quality Management, Speech Analytics, Total Cost of Ownership, Workforce Management, Workforce Optimization