NICE Systems


NICE is a leading provider of intent-based software solutions that enable organizations to improve business results through improved customer experience and compliance. NICE’s comprehensive solution set also empowers organizations to enhance safety and security measures and prevent financial crime. Driven by powerful analytics, these offerings allow users to gather actionable insight from real-time, cross-channel interactions. NICE’s solutions are trusted by over 25,000 organizations of various sizes in more than 150 countries, including 80 of the Fortune 100 companies.

NICE’s offerings are divided based on the requirements and goals that they address. NICE Inform is designed for governments and Public Safety organizations with the goal of fighting crime and enhancing safety through prevention as well as the management and investigation of incidents. NICE’s Interaction Management solution is focused on optimizing Contact Center and back office operations, in turn improving customer service and increasing revenue. NICE Trading Recording is built to address the needs of Financial Compliance organizations by mitigating financial risk, improving compliance, and reducing operational costs. For more information, visit


Wilmac’s partnership with NICE focuses on sales support, complete system design, product installation, and ongoing service and support. Through Wilmac, our customers in Contact Centers, Financial Compliance institutions, and Public Safety and Security organizations have access to the industry leading, best-of-breed products from NICE.

Wilmac also assists NICE in a support response capacity. NICE knows Wilmac to be a trusted and experienced partner who has a substantial reserve of certified technicians. At Wilmac, all of our engineers are certified by NICE and have Tier 3-level certification, experience, and training. In situations where NICE is unable to provide issue resolution through remote assistance, Wilmac dispatches our Tier 3-level certified Field Service Engineers directly to address and resolve the issue on-site. This arrangement ensures customers receive the highest quality service and problem resolution in an efficient and timely manner.

In addition to this on-site support capacity, Wilmac is also NICE’s preferred partner to take the lead on installations for new sales. With over 500 installations successfully performed, Wilmac’s team of experienced Field Service Engineers are trusted as the best in the industry. 



Tags: Contact Center, Financial Compliance, Legacy Voice Management, NICE, NICE AIR, NICE Engage, NICE IEX, NICE Inform, NICE Trading, Public Safety, Support

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