Wilmac, the leading global provider of sales, strategic services, and support for communication recording technologies, has been welcomed by NICE Systems as a Public Safety Premier Partner. This accomplishment, achieved by only an exclusive group of Public Safety telecommunication partners that have consistently demonstrated a high level of sales and an ongoing commitment to NICE’s service and support programs, is a welcome development for Wilmac’s Public Safety practice group.
Wilmac’s experience with NICE extends over 20 years and ranges from legacy/End of Life (EOL) systems, to the latest and most current releases of their software and equipment. Wilmac has installed thousands of NICE systems and has the most field experience with NICE solutions between our years of service and the tenure of our Service Engineers. Every Wilmac Field Service Engineer is factory trained and holds a tier-3 level certification from NICE. Additionally, Wilmac is NICE’s preferred partner to take the lead on installations for new sales, and in situations where NICE cannot provide issue resolution remotely, NICE has elected to send Wilmac on-site for problem resolution.
“Wilmac is extremely pleased to be named a Premier Partner for NICE Public Safety,” says Wilmac President, Bill McDonnell. “As a NICE Business Partner for over 24 years, NICE has consistently proven to be the most innovative and forward-thinking company in our industry. Wilmac and our customers have benefited greatly from this continuing relationship, and we looking forward to expanding our partnership in the future.” McDonnell continues, “Wilmac’s strong working relationship with NICE Systems combines their innovative products and solutions with Wilmac’s exceptional strategic service and support capabilities to fully support customers in their Communication Center Recording, Information Management, and Evaluation needs.”
Wilmac is the premier global provider of sales, strategic services, and support for the world’s most widely used recording technologies. Wilmac’s Communication Recording experience and expertise serves a variety of industries including Contact Centers, Financial Compliance institutions, and Public Safety organizations. As a leading Communication Recording specialist, with expertise that extends far beyond just one product or one manufacturer, Wilmac’s sales approach is consultative and ensures customers are matched with the best and most appropriate recording solution for their specific environment, industry, and needs.
Wilmac is headquartered in Rochester, NY, with offices in New York City, Philadelphia, PA, and Toronto, ON. Find news and information at www.wilmacco.com
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com