Wilmac and Business Systems have developed a Global Partnership Alliance to address the growing need for exceptional support and service on a global scale for recording technologies and related solutions.
Founded in 2015, the Global Partnership Alliance was the result of an increasing number of global customers expressing the need to extend their service and support contracts across their countries of presence. The Global Partnership Alliance has quickly grown to include 18 partners across 39 countries.
Internationally, the Global Partnership Alliance affords customers greater and more simplified centralized control of their estate, with standardized cost plans and levels of service. At a more local level, customers receive technical support from the best local provider who has a strong regional presence and is familiar with national regulations and norms.
Call Recording and related solutions supported include leading systems from NICE, Verint, Red Box, VPI, Nexidia, and more. Services offered include Technical Support Services, Professional Services, Remote Management & Monitoring, Staff Augmentation, Network Operations Center, System Design and Strategy Consultancy, Legacy and Voice Data Management, Automated System Testing and Fault Identification, and much more.
William McDonnell, Vice President of Sales at Wilmac comments: “Managing risk and complying with increased regulations is difficult enough for our clients on a regional level. Add global responsibility and the task becomes even more difficult. By leveraging our membership with the Global Partnership Alliance, our clients can rest assured that their solution is compliant, secure, and reliable no matter where they are located.”
Stephen Thurston, Founding Director of Business Systems adds: “Systems availability pressures have dramatically increased for companies across the globe, and especially in the financial sector where the majority of our global customers operate. As a result, being able to provide them with high quality services, on time, wherever they need us, is becoming a key business driver for Business Systems. We are excited about partnering with Wilmac to extend our reach and deliver more value to our global customers.”
Wilmac is the premier global provider of sales, professional services, and support for the world’s most widely used recording technologies. Wilmac’s Call Recording experience and expertise serves a variety of industries including Contact Centers, Financial Compliance institutions, and Security and Public Safety organizations. As a leading Call Recording specialist, with expertise that extends far beyond just one product or one manufacturer, Wilmac’s sales approach is consultative and ensures customers are matched with the best and most appropriate recording solution for their specific environment, industry, and needs.
Wilmac is headquartered in Rochester, NY, with offices in New York City, Philadelphia, PA, and Toronto, ON. Find news and information at www.wilmacco.com.
ABOUT BUSINESS SYSTEMS (UK) LTD
Business Systems is the UK’s largest independent provider of Call Recording and Workforce Optimization solutions for organizations with critical phone-based interactions including Financial Institutions, Public Organizations, Emergency Services, and many in-house and outsourced customer service centers. Solutions range from basic call recording (on premise, hosted, and mobile) through to Quality Monitoring, Speech Analytics and Workforce Management tools. The company ensures high quality and fit-for-purpose implementations with a range of value added services including project management, consultancy, integration, training, and technical support. For more information, visit www.businesssystemsuk.co.uk.