Wilmac, a leading provider of Compliance Recording, Quality Assurance, Workforce Optimization, and Public Safety solutions, announced today that Business Systems (UK) Ltd, a leading independent Call Recording and Workforce Optimization specialist in the United Kingdom, has joined Wilmac’s Global Partnership Alliance. This partnership is part of our continuing commitment to cater to our customers’ service and support needs on a global scale. With this newly formed partnership, Wilmac and Business Systems are able to provide a truly comprehensive service and support proposition for our international Call Recording customers.
Wilmac’s Global Partnership Alliance brings together a total of 14 partners across 28 countries to create a truly global support network with significant benefits for both the customers and local partners. Internationally, customers have greater and simpler centralized control of their estate, with standardized cost plans and levels of service. At a more local level, customers receive technical support from the best local provider who has a strong regional presence and is familiar with national regulations and norms.
William McDonnell, Vice President of Sales at Wilmac comments: “Managing risk and complying with increased regulations is difficult enough for our clients on a regional level. Add global responsibility and the task becomes even more difficult. By leveraging our membership with the Global Partnership Alliance, our clients can rest assured that their solution is compliant, secure, and reliable no matter where they are located.”
Stephen Thurston, Founding Director of Business Systems adds: “Systems availability pressures have dramatically increased for companies across the globe, and especially in the financial sector where the majority of our global customers operate. As a result, being able to provide them with high quality services, on time, wherever they need us, is becoming a key business driver for Business Systems. We are excited about partnering with Wilmac to extend our reach and deliver more value to our global customers.”
Wilmac is a leading provider of Compliance Recording, Quality Assurance, Workforce Optimization, and Public Safety solutions. As key business partners with industry leaders, Wilmac’s product suite consists of an entire range of best-of-breed products well-suited for many different applications, all supported by the deepest bench of high level technical support professionals in the industry. Headquartered in Rochester, NY, Wilmac also has offices in Toronto, ON, New York City, and Philadelphia, PA. For more information, visit www.wilmacco.com.
ABOUT BUSINESS SYSTEMS (UK) LTD
Business Systems is the UK’s largest independent provider of Call Recording and Workforce Optimization solutions for organizations with critical phone-based interactions including Financial Institutions, Public Organizations, Emergency Services, and many in-house and outsourced customer service centers. Solutions range from basic call recording (on premise, hosted, and mobile) through to Quality Monitoring, Speech Analytics and Workforce Management tools. The company ensures high quality and fit-for-purpose implementations with a range of value added services including project management, consultancy, integration, training, and technical support. For more information, visit www.businesssystemsuk.co.uk.