VPI, a leading provider of workforce optimization, business intelligence (BI) and analytics software for contact centers and public safety, today announced an agreement with Wilmac to resell workforce optimization (WFO) suite of software applications. Through this agreement, Wilmac will offer its customers in the U.S. and Canada the next generation of end-to-end WFO solutions that are easier to deploy, use and maintain – resulting in a quick return on investment.
“VPI is dedicated to creating innovative software solutions that are redefining how organizations gather and act on business intelligence (BI) about their customer interactions and contact center operations,” said VPI president Chris Morrissey. “We serve an incredible community of business and government customers, and look forward to extending our reach to benefit even more customers through a partner that has a tremendous reputation for delivering high levels of personalized service and support – Wilmac.”
“Our goal at Wilmac is to provide our customers with the best workforce optimization, quality assurance and compliance recording solutions in the market,” said Bill McDonnell, president at Wilmac. “Whether our customers are looking to improve quality, productivity, effectiveness, profitability, or reduce operational costs and liability risk, the flexibility of the VPI software allows us to deliver customized solutions tailored to their needs and business objectives.
Founded in 1994, VPI is the world’s leading provider of contact center workforce optimization (WFO) software and services for enterprises, government agencies, trading floors and first responders. VPI’s award-winning web-based software suites integrate call and screen recording, quality assurance, multi-channel analytics, business intelligence (BI), workforce management and E-learning solutions. Every module within the VPI EMPOWER suite leverages advanced analytics, workflow automation and an open, Web 2.0 architecture to help evolving organizations more easily and rapidly identify and solve their critical business and customer experience issues. VPI’s approach has been disruptive to legacy approaches because its software is easy to deploy, easy to use, and extremely cost effective – resulting in a significant return on investment. VPI has more than 1,000 satisfied customers globally using its software solutions. For more information, call 1-800-200-5430 or visit http://www.vpi-corp.com.
Wilmac was founded in 1957 as a dictation equipment supplier in Rochester, NY, and over the past 58 years has evolved with the industry to become a leading provider of Workforce Optimization, Quality Assurance, and Compliance Recording solutions. Serving Contact Centers, Public Safety and Security environments, and Financial organizations, their product suite includes Call Recording, Quality Monitoring, Speech Analytics, and Workforce Management. Wilmac has over 500 active installations throughout North America, with offices in New York City, Toronto, and Philadelphia. For more information, call 1-800-836-1160, or visit www.wilmacco.com.