In an ongoing effort to provide the highest quality of support to their customers, NICE Systems has turned to Wilmac – a trusted, and experienced partner with a substantial reserve of certified technicians augmented by an established support structure – to assist them in honoring their support response SLAs.
In situations where NICE is unable to provide issue resolution through remote assistance, Wilmac’s Field Service Engineers will be dispatched directly to address and resolve the issue on-site. This arrangement ensures customers receive the highest quality service and problem resolution in an efficient and timely manner.
In addition to this on-site support capacity, Wilmac is also NICE’s preferred partner to take the lead on installations for new sales. Wilmac’s team of experienced Field Service Engineers are trusted as the best in the industry, and have helped with some of NICE’s largest and most critically important customer sites.
Wilmac’s services are available for all vertical markets, including Financial Compliance, Contact Centers, and Public Safety and Security organizations.