Companies of all sizes and across all industries depend on their key technology systems remaining fully operational. Specifically, these environments require high availability of their Voice Recording solutions as part of their daily function. Utilizing a Network Operation Centers (NOC) as a proactive measure is the newest preventative practice being used to ensure maximum Call Recording uptime and compliance.
Our NOC Managed Services program provides you with around-the-clock network and application surveillance and performance monitoring for your Call Recording system. It allows us to identify problems before they can impact business functions and productivity. Our trouble ticket management and event management ensure that we meet our guaranteed SLA’s 100% of the time.
Network Operation Centers (NOC) are central locations from which networks can be supervised, controlled, and monitored, with the goal of maintaining optimal network operations. Wilmac’s level of involvement is determined by your specific business needs. We understand that internal IT resources are already strained in many organizations. Utilizing Wilmac’s NOC services ensures that your Call Recording system needs are properly managed, while alleviating the dependence on your internal resources.
As the only organization in our industry offering 24x7x365 staffed NOC services, we’re able to provide you with the best customer service available, while simultaneously reducing your organization’s risk and liability. Our service allows for the most proactive alarm monitoring paired with competent and timely responses, resulting in the quickest possible problem resolution available. This has earned us the highest customer satisfaction rating for recording support in North America.
Through our Network Operations Center Managed Services offering, you can reduce operating expenses by 25% or more while also eliminating the investment needed to organically grow operational skills to manage new technologies. Contact us today to learn more about our Network Operations Center.
Tags: Compliance, Managed Services, Network Operations Center, Service, SLAs