If your organization has old recordings archived on old or decommissioned equipment, tapes, or databases, it can often prove a challenge to quickly retrieve specific data when it is needed. Wilmac’s Legacy Voice Management (LVM) solutions can help make those old recordings and data easier to search and replay.
There are many different LVM options available, and each is dependent upon your specific replay needs. Wilmac’s Legacy Voice Management Assessment is available to help determine the best course of action.
First, we look at your old technology, including:
After this review is complete, Wilmac will speak with managers, supervisors, system administrators, and if applicable, the person responsible for compliance, to learn more about your specific retention and replay needs. The goal of this step is to make sure the solution we design meets all of your needs, even the ones that might not be immediately apparent.
Next we use our extensive knowledge of regulatory compliance requirements and Call Recording technology to make appropriate Legacy Voice Management recommendations. Solutions range from on-going support for legacy equipment, to conversion of data into more usable formats.
Our Legacy Voice Management Assessment, conducted by our industry-leading Subject Matter Experts (SMEs), can uncover gaps and improvement opportunities specific to your organization, technology, and processes. Contact us today for more information.
Tags: Consulting Services, Legacy Product Support, Legacy Recording, Legacy Voice Management, Operational Assessment, Retention Programs, Service