At one point or another, every organization that records and stores audio calls will be faced with the question of how to handle their legacy data. In fact, this challenge is often what deters organizations from performing much needed upgrades to their recording solution. The good news is that there are experienced third-party providers – such as Wilmac – available to help you manage or migrate your legacy data.
Here are five key considerations to keep in mind migrating legacy data or choosing a provider to do it for you.
- Data Security – Make sure a security plan is in place. Ensuring the security of your recorded data is of the utmost importance to protect your customers’ sensitive information, mitigate risk, and ensure Business Continuity. Consider the option of on-site services for additional security.
- Cost – The cost for the retrieval and migration of legacy data has historically been high. Luckily, as this service has become more common and critical, lower-cost services have become available. Be sure to evaluate your options and remember to weigh the cost of a third-party provider alongside its track record.
- Accuracy – It’s important to ensure that none of your recordings are lost in the migration process. You may need to provide recordings for future investigations and lost recordings could leave you at risk for fines or loss of business.
- Time – You likely have hundreds of tapes/disks or thousands of recordings stored on your equipment. Migrating those recordings manually can be an incredibly time consuming task. Leveraging a third-party provider to do the work for you can save you a lot of time.
- Future Storage and Replay – Determine what data format will work best for your organization for the storage and replay of your legacy recordings.
Contact us today with to learn more about how Wilmac can help you manage or migrate your legacy recordings.
Tags: Business Continuity, Compliance, Legacy Product Support, Legacy Recording, Legacy Voice Management, Service