Established in 2003 and headquartered in Ann Arbor, Michigan, KnoahSoft is an innovative provider of VoIP-based Call Recording, agent Performance Management, and analytic tools for enterprise and SMB Contact Centers. Their Harmony Workforce Optimization software suite is a secure, web-based platform that seamlessly integrate from end-to-end to provide the ultimate in flexibility, scalability, and ease of use. Today, Knoahsoft’s solutions are used in leading financial, telecommunications, government, healthcare, and Call Center organizations throughout the world.
Knoahsoft places a great deal of emphasis on adapting with the changing Contact Center environment. More than 70% of their employees focus on either research and development or customer service. For more information, visit www.knoahsoft.com.
WILMAC & KNOAHSOFT PARTNERSHIP
Wilmac has partnered with Knoahsoft, a superior provider of Workforce Optimization (WFO) solutions, to ensure our customers have access to enterprise-level interaction recording, quality, performance and Workforce Management, and analytics functionality with a low Total Cost of Ownership. Together with Knoahsoft, Wilmac can offer scalable, flexible, and affordable solution that handle inbound and outbound recording for both voice and non-voice interactions.
Tags: Contact Center, Harmony, Knoahsoft, Performance Management, Total Cost of Ownership, Workforce Management, Workforce Optimization