History

Wilmac was founded in 1957 by William G. McDonnell, Sr. in Rochester, NY as a dictation equipment supplier. In 1978, Wilmac began to market and service word processing equipment and Wilmac continued to evolve with the industry as that technology transitioned to computers. In 1992, consistent with our strong background in dictation recording, Wilmac entered the Voice Recording industry.

Today, Wilmac remains a family owned second-generation company, expertly led by William McDonnell, Jr. and Steve McDonnell. In this time, Wilmac has become the premier global provider of comprehensive solutions, professional services, and support for the world’s most widely used recording technologies. Wilmac’s Call Recording experience and expertise serves a variety of industries including Contact Centers, Financial Compliance institutions, and Public Safety and Security organizations.

Headquartered in Rochester, NY, Wilmac has offices in New York City, Philadelphia, PA, and Toronto, ON. In addition to our North American locations, Wilmac leads a Global Partnership Alliance that ensures support for customers around the world.


Tags: Contact Center, Financial Compliance, Global Partnership Alliance, Public Safety

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