Global Call Recording Service & Support

At Wilmac, we are committed to providing excellent service and support to our customers – regardless of their location. As part of this commitment, Wilmac and Business Systems have formed a comprehensive partner support network. This Global Partnership Alliance allows us to provide recording services and support on a global scale so companies of all sizes, and across various national and international locations, can streamline the management of their Call Recording solutions.

  • Global access to 100+ tier-3 level NICE certified engineers: All field service engineers are experienced, trained, and certified to the highest level
  • On-site capability for global locations: You will have access to the largest pool of certified tier-3 level engineers available globally to provide on-site assistance
  • Single source case management: All escalated requests will be handled, reported on, and tracked by a single point of contact at Wilmac
  • Reliability: We are committed to customer satisfaction and meet our SLA’s 100% of the time, wherever our customers operate
  • Full range of Wilmac’s service and support offerings: You will have access our Managed Services, Remote Management and Monitoring, System Health Checks, and more

The benefits of Wilmac’s global service and support offerings include:

  • Centralized control
  • Simplified management
  • Standardized cost plans
  • Local expert support
  • Peace of mind – consistency and reliability
  • Quality guarantee – SLA’s are met or exceeded 100% of the time
  • Single point of contact/Single source case management
  • Economies of scale

Wilmac’s reach is truly global; the following regions and countries are covered:

  • Americas
  • EMEA (Europe, the Middle East, and Africa)
  • APAC (Asia-Pacific)
  • CALA (Caribbean and Latin America)

To learn more about Wilmac’s Global Call Recording Service and Support offerings, including our Global Partnership Alliancecontact us today or download the brochure below!


Tags: Global Partnership Alliance, Managed Services, NICE, Remote Management and Monitoring, Support, System Health Check

Have a question? For assistance call 1.800.836.1160 or send us a message.