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73 State Street, Rochester, NY 14614 | 7 Penn Plaza, Suite 217, New York, NY 10001
80 Richmond Street West, Suite 902, Toronto, Ontario M5H 2A4

Call Recording Solutions | Call Center Solutions | Financial Compliance Call Logging | Public Safety Compliance | Call Recording Systems | Mirra IV
NiceCall Focus III | NiceLog 8.9 | NICE Perform | NICE Perform eXpress | NICE Inform
Wilmac

Customer Support

On Site Support

When faced with a technical issue that needs a technician on site, simply call Wilmac or submit a request for service through the customer portal.

Remote Support

Do you need a quick solution to a technical problem? With our live remote assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to
a solution.

  1. Call Wilmac at 1-800-836-1160. Once you are on the phone with a member of our support team, you will be directed to enter a unique code on this page. Enter the code in the box below and click the button to initiate the screen sharing session.
  2. You are prompted to download a small, virus-free plug-in.
  3. With your permission, your support representative can view your screen and share control of your mouse and keyboard.
  4. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Wilmac cannot get back into your computer with out your authorization.

Welcome to Wilmac Online Support!
Type the code you received from your Representative and click the button to proceed.
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