Cloud-Based Hosting

Thanks to ongoing technological advancements, options that previously were only available for enterprise-sized centers now are within the reach of small-to-medium sized Contact Centers. With cloud-based hosting, these solutions are even more beneficial and accessible than ever before.

Cloud-based hosting can:

  • Reduce or eliminate the physical footprint of a server
  • Conserve precious Contact Center real estate
  • Decrease internal IT management responsibilities and costs
  • Encrypted and hosted data remotely in a secure and reliable manner
  • Contain all of the same features as premise-based solutions
  • Ensure that software is always up-to-date
  • Allow employees access to WFM features remotely, anywhere an internet connection is available
  • Easily add or remove licenses to accommodate seasonality, variable staffing needs, or overall organizational size

With Subscription as a Service (SaaS), cloud-based Workforce Optimization (WFO) applications are more scalable and cost efficient than ever, regardless of the size of your organization.


Tags: Cloud-Based Solutions, Contact Center, Workforce Management, Workforce Optimization

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