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Call Recording Systems

As a leading NICE certified Business Partner, our product line features the best call recording systems & phone recording systems available. Implementing a telephone recording device can be daunting with the myriad of call recording systems available. We've partnered with NICE because their well established reputation guarantees top of the line, superior call recording systems.

Mirra IV is a call recording system specifically designed for small and mid-sized operations. Mirra IV combines the latest technology and robust features into a single-box communication phone recording system that offers low cost of ownership and is easy to install, use, and maintain. Mirra IV can capture as few as 4 or as many as 48 channels of mixed interfaces - VoIP & digital telephony or analog radio communications. It is designed with investment protection in mind, incorporating NICE leading-edge technology with a powerful and secure Linux operating system.

NiceCall Focus III is a single-box, full-featured, telephone recording device designed to meet the needs of small to medium organizations. Utilizing advanced PCI technology, NiceCall Focus III provides a range of sophisticated applications and solutions for single and multi-site enterprises in the Financial, Contact Center and Public Safety markets.

NiceLog 8.9 is a state-of-the-art, high density call recording system developed with proven NICE technology and is used worldwide in contact centers, trading floors, and emergency service centers. Utilizing PCI-based architecture, NiceLog 8.9 provides a future-proof, digital, multimedia call recording platform with a wide range of scalable phone recording systems. It supports a variety of telephony interfaces including analog, digital, E1/T1, BT Megalink and IPC SCSA. The high density NiceLog Logger uses familiar application software, and the user is unaware of which voice capture method is being used. NICE PCI-based architecture allows remarkably high density of recording within a single unit, reducing footprint size and total cost of ownership.

NICE Perform is the flagship call recording system from NICE, providing the most comprehensive call recording system in the market for the capture and analysis of customer interactions to drive performance in the contact-center and throughout the enterprise. NICE Perform offers critical business insights through integrated solutions for interaction analytics, quality monitoring, regulatory compliance, liability recording, customer feedback and coaching.

NPX provides cost-effective liability call recording, enabling companies to comply with regulatory requirements while maintaining a low Total Cost of Ownership. It allows businesses to capture and manage customer interactions with a reliable, easy to maintain, all in one call recording system, which can be deployed on COTS hardware in a fraction of the time compared with similar solutions.

NICE Inform is a multimedia incident information management application which enables synchronous reconstruction of incidents across a spectrum of multimedia sources (voice, video, GIS and more). This call recording system facilitates secure/traceable sharing of multimedia information for enhanced interoperability, efficiency and insight.

Public Safety environments, in their ongoing efforts to ensure the safety and security of the public and organizations, have unique call recording system requirements. There are a variety of call recording systems designed for these environments to guarantee that public safety and emergency services track and analyze interactions and events that require intervention. Whether operating in a traditional telephony of VoIP environment, we offer a customized, complete intelligence solution and exceptional service and support.