If you’re thinking about changing any of the technology in your working environment, we encourage you to consult Wilmac before follow through on…
When you interact with clients, customers, and coworkers, what communication technology do you use?
Communication Recording solutions play a major role in your organization. Here are five considerations to keep in mind when buying your next system.
From guest blogger, Jay Minnucci: Engagement is critical for top performance.
From guest blogger, Jay Minnucci: Speech analytics can offer value on its own and can make your quality monitoring program better.
Planning to upgrade your Recording system? Follow these 5 steps.
Introducing Continuity, Wilmac’s intuitive, web-based browser interface that allows for easy search and replay of legacy recorded calls and metadata.
Here at Wilmac, we’re consumers too. We understand how frustrating it is when a company’s rhetoric doesn’t align with reality.
Like dominoes in a line, a change made to one program can affect others in strange and often unintended ways.
You’ve heard the phrase “Total Cost of Ownership” before. What does it mean in terms of your Call Recording system, and why should you care?
When a phone call is made, there is only one chance to record it. What can your organization do to reduce the risk of lost calls?
What good is a commitment if you don’t follow through? Honoring our SLAs is just one way we demonstrate our commitment to quality and service.
Want to Improve Your Recording Environment, But Don’t Know Where to Start?
Discontinued, End of Life, EOL, Legacy, Sunset... No matter what you call your old system, it’s important to plan for the future.