Whether it’s used for quality improvement, risk mitigation, or compliance, a Call Recording solution is an important investment.
If you’re thinking about changing any of the technology in your working environment, we encourage you to consult Wilmac before follow through on…
When you interact with clients, customers, and coworkers, what communication technology do you use?
Communication Recording solutions play a major role in your organization. Here are five considerations to keep in mind when buying your next system.
From guest blogger, Jay Minnucci: Engagement is critical for top performance.
Selecting a Next Generation 9-1-1 recording partner is an important decision and can have significant impacts on your PSAP now, and into the future.
In a world of increasing texts, emails, and social posts, calling on a phone still has a place.
From guest blogger, Jay Minnucci: Speech analytics can offer value on its own and can make your quality monitoring program better.
Planning to upgrade your Recording system? Follow these 5 steps.
Introducing Continuity, Wilmac’s intuitive, web-based browser interface that allows for easy search and replay of legacy recorded calls and metadata.
Here at Wilmac, we’re consumers too. We understand how frustrating it is when a company’s rhetoric doesn’t align with reality.
Like dominoes in a line, a change made to one program can affect others in strange and often unintended ways.
You’ve heard the phrase “Total Cost of Ownership” before. What does it mean in terms of your Call Recording system, and why should you care?
When a phone call is made, there is only one chance to record it. What can your organization do to reduce the risk of lost calls?