Audio data, including recordings from phones, radios, trading turrets/dealerboards, and Skype for Business, may be needed well after its initial recording. To ensure audio data is available for playback when needed, there are very detailed and nuanced rules governing retention periods.
The amount of time audio records must be kept varies greatly. Customers have asked for records to be retained anywhere from 90 days to “forever”.
Various factors can affect how long audio records must be retained:
Type of audio recorded
Industry or market category
Local, state, provincial/regional, or federal regulations
Internal organizational rules
Modern Call Recording systems can be programmed to retain records for a certain amount of time, then automatically overwrite them – essentially deleting the records completely. Retention limits can also be adjusted manually so that records can be retained for longer than official rules require. We’ve seen this happen when recorded audio relates to large-scale emergency events, professional or financial misconduct, natural disasters, or criminal investigations.
To learn more about Audio Retention Periods and how your Call Recording system can help you manage audio records, contact us.