Many times, poor internal Call Recording support isn’t caused by a poorly performing employee, but rather a simple lack of training. End user training is typically provided during the installation process, but between IT turnover, complex network infrastructures, and the niche requirements of Call Recording, much of the necessary operational knowledge and many of the specific technical skills are lost.
With that in mind, Wilmac has developed an advanced training course for system managers and IT specialists. This comprehensive educational course is customizable based on your employees’ existing skill set and knowledge base, as well as specific organizational questions and concerns. The ‘boot camp’ is typically 3 weeks long, over which we provide an intense and in-depth transfer of knowledge to your staff.
Upon completion, participants will receive a Wilmac Certification. Contact Wilmac to learn more.
Tags: Advanced Training and Certification, Service, Staffing Services, Training