NICE

Company Profile:

NICE is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of data in real time from multiple sources, including phone calls, emails, chat, social media, video and more. NICE solutions enable organizations to take the next-best-action to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets.

NICE serves the largest financial services organizations globally, with NICE financial market compliance solutions responding to an increasing demand in the financial services market, where regulatory compliance is on the rise.

NICE Public Safety solutions integrate and put into context information from many sources to help emergency communications centers and investigation departments reconstruct and understand the who, what, when, where and why of an incident.

In general, NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. For more information, visit www.nice.com.

Wilmac & NICE Partnership:

Through Wilmac, customers in Contact Centers, financial service institutions, and Public Safety organizations have access to industry-leading, best-of-breed products from NICE. Wilmac's partnership with NICE focuses on:

  • Sales support
  • Complete system design
  • Product installation
  • Ongoing service and support

Support Response: Wilmac assists NICE in a support response capacity – NICE knows Wilmac to be a trusted and experienced partner who has a substantial reserve of certified technicians. At Wilmac, all engineers are certified by NICE and have tier 3-level certification, experience, and training.

On-Site Support: In situations where NICE is unable to provide issue resolution through remote assistance, Wilmac dispatches our tier 3-level certified Field Service Engineers directly to address and resolve the issue on-site. This arrangement ensures customers receive the highest quality service and problem resolution in an efficient and timely manner.

New Installations: Wilmac is NICE's preferred partner to take the lead on installations for new sales. With over 500 installations successfully performed, Wilmac's team of experienced Field Service Engineers are trusted as the best in the industry.

NICE